Customer Information

Deva Books Refund Policy

At Deva Books, customer satisfaction is important to us. This policy explains when and how you can request a return, replacement, or refund.

1.When You Can Request a Return or Refund

You may request a return or replacement if:

  • You received an incorrect product, edition, or quantity
  • The item has major damage or a manufacturing defect affecting usability
  • The package arrived tampered with or items were missing

All requests must be submitted within 7 days of receiving your order.

2.When Returns Are Not Accepted

To ensure fairness and maintain product quality, returns will not be accepted if:

  • The product shows minor wear such as small bends, marks, or scuffs
  • The item has been used, written in, marked, or altered after delivery
  • The request is due to a change of mind or incorrect order placed by the customer
  • The issue is reported after 7 days from the delivery date

All books sold on Deva Books are sourced from trusted publishers. We do not print, publish, or manufacture these books.

The quality of printing, binding, and content is the responsibility of the respective publisher.

Deva Books is not responsible for manufacturing-related defects such as missing pages, printing errors, binding issues, or content inaccuracies. All such responsibilities lie with the publisher.

3.How to Request a Return

To initiate a return or refund:

  • Contact us within 7 days of receiving your order
  • Provide your order number, a clear description of the issue, and photos if applicable
  • Our support team will review your request and guide you through the next steps
  • Once the item is received and inspected, the return, replacement, or refund will be processed accordingly

If the issue is due to our error, such as receiving the wrong or damaged item, Deva Books will cover the return shipping cost.

4.Refund Timeline

Approved refunds will be issued to the original payment method.

Refunds are typically processed within 5 to 10 business days after the returned item is received and verified.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Deva Books

Malayalam books, delivered to your doorstep across the UK — bringing Kerala's literary heart to the diaspora.

UK Delivery

  • Free shipping over £25
  • 2–7 working days across the UK
  • No customs delays — shipped from the UK

Get in Touch

  • contact@devabooks.com
  • +44 7849 491545
  • London, United Kingdom
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