Deva Books Shipping Policy

We aim to prepare and process orders within 1 to 2 business days after your payment has been successfully confirmed.

Once you place an order, you will receive an order confirmation email. A second email will be sent when your order has been dispatched.

When your order is dispatched, we will send your tracking code and tracking link to the email address provided at checkout.

If you order on a weekend or UK public holiday, we will process it on the next working day.

Standard UK delivery normally takes 2 to 7 working days after dispatch.

Actual delivery times can vary based on your address, courier availability, weather, or other service-related delays.

If we offer international shipping, the available options and estimated delivery times will be shown at checkout.

Any shipping costs will be shown clearly at checkout before you complete your purchase.

From time to time, we may run free delivery offers on selected items or when your order meets a minimum value.

After dispatch, you will receive a tracking code and tracking link by email.

You can use the tracking link or tracking code on the courier's website to follow your parcel.

If the tracking information says "Delivered" but you have not received your order, please contact us within 48 hours so we can help.

Please double-check that your delivery address is correct and complete when placing your order.

Deva Books cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.

If an order is returned to us because the address information was wrong, an additional reshipping charge may apply.

We pack every order carefully to help ensure it reaches you in good condition.

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery.

Photos are helpful and may allow us to resolve the issue more quickly.

We will look into the matter and offer a suitable solution, which may include a replacement or refund.

We work with trusted courier partners, but Deva Books is not responsible for delays caused by events outside our control, such as strikes, severe weather, or courier service disruptions.

If any such delay affects your order, we will do our best to keep you updated.